Billtrust

  • Senior Systems Support Engineer

    Job Location(s) US-CO-Denver
    Job ID
    2018-1984
  • What you'll do

    You will join our talented “eOps” team charged to pro-actively monitor, support and report on all electronic operations and applications to guarantee reliability and availability for our Software-as-a-Service (SaaS) platforms. You will be a part of a growing team that provides exceptional support and communications to a variety of internal teams in the troubleshooting and analysis of technical issues affecting customer-facing solutions.

     

    You will interact heavily with various internal customers to promptly resolve issues ensuring 24x7 systems availability. This job will be demanding, but offers the right candidate the opportunity to be an instrumental piece in safeguarding the delivery and uptime of our best-in-class solutions.

     

    • Pro-actively monitor applications and system performance in production environments, using tools such as Nagios or similar
    • Respond to and troubleshoot complex issues with a focus on our multi-tenant CashApplication platform
    • Identify system/application shortcomings and recommend solutions
    • Write SQL to fix application data issues
    • Serve as a resource for Dev teams on code deployments and release management
    • Evolve how we utilize, and help build reporting/dashboading, within AppDyanmics and Application Insights
    • Create and maintain documentation
    • Automate tasks and create efficiencies by writing scripts in Powershell, Python or similar
    • Serve as a primary point of contact for internal production issues
    • Work with the systems/network engineering teams to resolve complex issues within specific service level agreement times

    What you'll bring to the team

    • 5+ years of proven success in a fast-paced 24x7 production environment
    • Ability to pro-actively monitor application and system performance to ensure reliability and availability
    • Demonstrated experience in troubleshooting complex technical issues
    • Ability to write and execute SQL scripts
    • Demonstrated ability to automate with Powershell, Python or a similar scripting language
    • Solid understanding of supporting applications in a Windows Server environment; Experience with Linux nice-to-have
    • Experience monitoring and investigating issues within AppDynamics or similar
    • Understanding of monitoring database performance; Experience with SQL Server nice-to-have
    • Experience supporting applications hosted in Azure and experience with Application Insights nice-to-have
    • Ability to manage changing priorities in a fast-moving, dynamic environment
    • Ability to communicate effectively with all levels of the business including peers, technical management, customers and/or external vendors
    • Experience in a SaaS and/or online payments business nice-to-have
    • Bachelor degree in Computer Information Systems, Engineering or related discipline (or equivalent experience)
    • Flexibility to be a part of a rotational on-call schedule as an escalation point

    What you'll get

    • Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
    • Benefits: We offer full-time employees multiple healthcare packages, including free and low cost options.  
    • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
    • Paid Parental Leave: To keep our employees and their families healthy.
    • A Lively Culture: Ping-pong, bean bag toss, hackathons - We enjoy friendly competition.
    • Casual Dress: Every day is “Casual Friday," we want you to be comfortable when you come to work.
    • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
    • Convenience: Our office is conveniently located just east of downtown Denver several miles from the Denver International Airport.

    Who we are

    Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $15B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 17 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape.  

     

    Billtrust: Work Hard. Have Fun. Make History.

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