• Director, Payment Programs

    Job Location(s) US-NJ-Lawrenceville
    Job ID
  • Overview

    It's not just cliché. The heart of Billtrust is our people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with significant year-over-year growth over the past 15 years. And, we're transforming the industry with leading-edge technologies that enable us to deliver our payment cycle management solution from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.
    Billtrust: where talent and opportunity meet.  Work Hard. Have Fun. Make History.

    What you'll do

    As the Director of Payment Programs you will lead Billtrust’s Payment Facilitator program, coordinating all efforts associated with merchant acquisition, onboarding, and support. The responsibility for ensuring the profitable growth of Billtrust’s portfolio of merchants will be yours to own. You will drive incredible growth by enabling the sales, implementation, support, and finance teams at Billtrust to understand their role in achieving maximum adoption of Billtrust’s payment products.


    • Manage and enforce Billtrust’s underwriting and regulatory policies for onboarding new merchants
    • Spearhead the effort to automate all processes associated with new merchant onboarding/screening/support and funds flow between Billtrust and its merchants
    • Design and manage pricing strategies (cost plus, blended, and convenience fee models) for Billtrust’s merchant acquiring and ACH acceptance products
    • Work with Billtrust’s third party payment vendors, inclusive of processors, sponsor banks, and technology providers, to scale our Payment Facilitator and Merchant of Record models
    • Establish, track, and report on all metrics associated to credit card and ACH product line revenue growth and profitability
    • Collaborate with Billtrust’s product and development teams to ensure the timely roll-out of new features that support the growth, profitability, and satisfaction of Billtrust’s customer portfolio using our payment products

    What you'll bring to the team

    • Proven ability to manage a portfolio of merchants throughout the onboarding and operational lifecycle - 7+ years of relevant experience
    • Previous experience at a payments processing company – financial institution, processor, or otherwise
    • Solid understanding of merchant acquiring, funds flow, the four party model, and ACH processing
    • Ability to communicate and collaborate cross-functionally, with various levels above and below, internally and externally, and to technical and non-technical audiences
    • Demonstrated financial acumen to manage pricing programs, identify and calculate cost savings, and to direct planning/project allocation
    • Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements
    • Excellent written and oral communication skills including presentation experience to large and diverse audiences of all levels of an organization including ‘C’ suite
    • Bachelor's Degree or equivalent experience

    What you'll get

    • Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
    • Benefits: We offer full-time employees multiple healthcare packages, including free and low cost options.
    • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
    • Paid Parental Leave: To keep our employees and their families healthy.
    • A Lively Culture: Ping-pong, bean bag toss, hackathons- we enjoy friendly competition.
    • Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.
    • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.


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