• Practice Director

    Job Location(s) US-NJ-Lawrenceville
    Job ID
  • Overview

    It's not just cliché. The heart of Billtrust is our people. Our executives know it, our co-workers believe it, and our clients recognize it. For the past 17 years, Billtrust has achieved remarkable success with significant year-over-year growth. And, we're transforming the industry with leading-edge technologies that enable us to deliver our payment cycle management solution from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.


    Billtrust: where talent and opportunity meet.  Work Hard. Have Fun. Make History.

    What you'll do

    As the Practice Director, Business Analysis & Solution Design your primary responsibility is to provide leadership and scalability to a rapidly expanding team of business analysts and solution architects on the Billtrust Professional Services team.  The Practice Director will be responsible for leading his or her team in developing and executing a repeatable methodology to extract, capture, communicate, estimate and monitor functional and technical requirements for all customer implementation projects.


    • Effectively managing the timely definition of scope and estimation of future resource commitments across the business analysis team and the delivery of comprehensive and complete requirements to the development organization
    • Scale and deploy your team appropriately to meet and address increasing customer demand
    • Ensure that the schedule of critical team deliverables is clearly communicated to the project team and customer stakeholders
    • Facilitate the process of sizing and assigning resources to project solution requests and to support projects during their execution
    • Use project metrics to analyze and report on trends, including capacity forecasting, and to present this information to team members, peers and company leadership
    • Create and maintain a collaborative work environment, set goals, give clear direction, provide decisive and positive feedback to members of his or her team, and empower individuals to take initiative and responsibility for their work
    • Provide direction to team resources, monitor the team’s effort both on an individual and aggregate level, and ensure the team consistently produces high-quality deliverables
    • Interface with subject matter experts in product management, development and QA and should be able to lead his or her team in deconstructing high level ideas into detailed components

    What you'll bring to the team

    • 10+ years experience of proven success managing and working in a professional services environment, or equivalent 
    • Ability to encourage an atmosphere of trust, openness and communication by working closely with both  internal teams and customers on establishing clear, shared objectives during the execution of all new projects
    • Strong analytical skills and experience in eliciting, documenting and evaluating business requirements which may impact multiple Billtrust products
    • Strong communication and leadership skills to establish a common understanding of delivery expectations 
    • Ability to work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables
    • Experience with Project Management Tools (i.e., MS Project, Clarizen, Salesforce)

    What you'll get

    • Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
    • Benefits: We offer each individual employee a healthcare package that is 100% paid for by Billtrust.
    • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
    • Paid Parental Leave: To keep our employees and their families healthy.
    • A Lively Culture: Ping-pong, bean bag toss, hackathons - We enjoy friendly competition.
    • Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.
    • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.


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