• Customer Research Analyst

    Job Location(s) US-NJ
    Job ID
  • Overview

    It's not just cliché. The heart of Billtrust is our people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with significant year-over-year growth over the past 15 years. And, we're transforming the industry with leading-edge technologies that enable us to deliver our payment cycle management solution from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.


    This position will be in the Credit2B division of Billtrust and report to the Credit Analysis and Operations Manager.


    Credit2B is a business to business credit reporting service.  Credit2B’s mission is to provide our clients better, timely, more relevant, and highly accessible credit information.  We do this through a compelling solution that leverages the power of peer network intelligence, quality bureau data, and advanced computer analytics to create an unparalleled experience.


    Billtrust: where talent and opportunity meet.  Work Hard. Have Fun. Make History.

    What you'll do

    Billtrust has an opening for a Customer Research Analyst in support of its business to business credit reporting service.  This role will work by developing company profiles for our clients in a timely, relevant, and complete manner. This position will work closely with our credit analysts and provide support in regards to researching additional information and reflecting accurate parent and subsidiary structure for their credit assessment duties.

    • Develop content of company profile by completing data collection and input on company description, registration status, key executives, parent-subsidiary information, web site information as well as other company logistical information
    • Test new features within the system related to job role before and after product release to ensure the preservation of process functionality
    • Communicate with clients to request and verify essential information required with excellent customer service professionalism in a timely fashion
    • Review supporting Experian/Equifax records to ensure accuracy and proper linkage for precise recordkeeping
    • Initiate, process and verify customer credit applications, industry/trade references as well as document responses to accelerate the credit approval process
    • Collaborate with product teams to be familiar with product functionalities to assist with both in house and external support

    What you'll bring to the team

    • Proficient in ability to use Word for updating company reports in a comprehensive manner
    • Strong business acumen to understand detailed business information and structure for compiling Credit2B profiles
    • Effective communication skills, verbal and written, needed to interact with clients and team members in a clear and concise way
    • Attention to detail in data input along with quality research skills to safeguard accuracy in record-keeping
    • Ability to multi-task several tasks in high peak times

    What you'll get

    • Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
    • Benefits: We offer full-time employees multiple healthcare packages, including free and low cost options.
    • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
    • Paid Parental Leave: To keep our employees and their families healthy.
    • A Lively Culture: Ping-pong, bean bag toss, hackathons- we enjoy friendly competition.
    • Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.
    • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.


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