Billtrust

Manager, End User Support

Job Location(s) US-NJ-Hamilton
Job ID
2018-1812

Overview

It's not just cliché. The heart of Billtrust is its people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with significant year-over-year growth over the past 15 years. And, we're transforming the billing industry with leading-edge technologies that enable us to deliver our services from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.

 

Billtrust: where talent and opportunity meet.  Work Hard. Have Fun. Make History.

What you'll do

Billtrust is seeking a Manager of End User Computing that is passionate about maintaining and improving the Billtrust employee experience across the enterprise. You will lead a team of Desktop Support Technicians in managing and maintaining hardware, operating systems, applications, phones, conference equipment, and the overall experience of end-users throughout the company.

 

  • Manage strategic direction and tactical operations for the Desktop Support team which supports users across the enterprise
  • Ensure timely delivery of quality technical support service to internal clients
  • Recruit, manage, and lead a distributed team of Desktop Support Technicians
  • Collaborate with leaders across the organization to identify areas for improvements
  • Drive technical innovation and efficiency through automation and self-service portals
  • As an escalation point, provide exceptional technical support, troubleshooting, and complex problem resolution
  • Oversee the annual 25% hardware refresh

What you'll bring to the team

  • 3+ years of relevant experience, with a proven ability to thrive in a fast-past, results-driven environment
  • Proven ability to mentor and lead each team member to reach their potential - 2+ years of management experience strongly preferred
  • A passion for customer satisfaction and a deep understanding, born of experience, that an end user’s perception is reality
  • Ability to communicate and collaborate cross-functionally, and work well in a team-oriented environment
  • Demonstrated ability to provide end user support and troubleshoot complex technical issues
  • Solid understanding of Windows and user account management via Active Directory and Group Policy
  • Ability to work as part of a multi-site team supporting a fast-growing and demanding user base
  • Excellent written and oral communication skills with the ability to document and teach installation of configuration processes
  • Self-motivated, detail-oriented, and an ability to handle multiple priorities
  • Experience in a Software-as-a-Service (SaaS), product-centric or payments business nice-to-have
  • Bachelor Degree in Information Technology, Management Information Systems or related field (or equivalent experience)

What you'll get

  • Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
  • Benefits: We offer each individual employee a healthcare package that is 100% paid for by Billtrust.
  • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
  • Paid Parental Leave: To keep our employees and their families healthy.
  • A Lively Culture: Ping-pong, bean bag toss, hackathons - We enjoy friendly competition.
  • Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
  • Convenience: Our office is conveniently located in Central Jersey within walking distance of the Hamilton train station.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.