Billtrust

Data Entry Supervisor

US-NJ-Hamilton
Job ID
2017-1768

Overview

It's not just cliché. The heart of Billtrust is our people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with significant year-over-year growth over the past 15 years. And, we're transforming the industry with leading-edge technologies that enable us to deliver our payment cycle management solution from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.

 

Billtrust: where talent and opportunity meet.  Work Hard. Have Fun. Make History.

What you'll do

The Supervisor, Client Operations, will be responsible for tasks related to leading, motivating and inspiring their teams to achieve expected levels of data entry output. You will also serve as a liaison with other departments, to include maintaining open and concise communication with customers and clients. Primary responsibilities include:

  • Lead a team of 5-10 people through coaching, motivation, inspiration and encouragement to reach their monthly quota and goals
  • Grow and cultivate career plans for team members
  • Distribute invoices and payments to Data Entry Specialists and ensure items are processed within SLA designated by clients
  • Use all tools and resources available to maintain minimal team errors
  • Actively review key metrics to ensure standards set forth are being met
  • Weekly reporting of metrics desired by supervisor to determine area of focus for improvement
  • Monthly preparation of metrics measured and presented to supervisor for review of progress as compared to previous quarters

Additional Responsibilities:

  • Perform OT as needed during times of need
  • Deep dive review of proposed process enhancements to ensure ones assigned duties are not impacted negatively; detailed analysis presented to supervisor/management as requested
  • Assist in interviews of new employees
  • Strive to find more efficient ways to perform processing, recommend process enhancements to improve business practices

What you'll bring to the team

  • A minimum of 1 - 2 years proven supervisory or management experience
  • Strong communication skills
  • Adaptive to frequent process changes
  • General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
  • Experience with Excel (middle level or above) and Outlook required

What you'll get

  • Competitive salary, stock options and 401(k) with company match: We appreciate our employees and we make sure they know it.
  • Benefits: We offer full-time employees multiple healthcare packages, including free and low cost options.
  • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
  • Paid Parental Leave: To keep our employees and their families healthy.
  • A Lively Culture: Ping-pong, bean bag toss, hackathons- we enjoy friendly competition.
  • Casual Dress: Every day is “Casual Friday’, we want you to be comfortable when you come to work.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
  • Convenience: Our office is conveniently located in Central Jersey within walking distance of the Hamilton train station.

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