It's not just cliché. The heart of Billtrust is its people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with significant year-overy-year growth over the past 15 years. And, we're transforming the billing industry with leading-edge technologies that enable us to deliver our payment management solutions from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.
Billtrust: where talent and opportunity meet. Work Hard. Have Fun. Make History.
As the Client Support Specialist your primary responsibility is to provide third tier client support to our clients by answering questions and resolving any issues they may have. You will be responsible for troubleshooting and capturing change request details for hand-off to the product and/or project management teams.
Utilize technology systems to initiate and complete customer support issues and handle customer requests
Understand what issues you can resolve and when issues need to be escalated; keep the next level of support/management informed on escalated issues, patterns and trends that are outside of daily customer issues
Stay current with new products as they are rolled out and becomes familiar with these products in order to effectively support customer questions and concerns
Continuously seek out opportunities for process improvements and makes recommendations
SQL Database experience; ability to understand database table structure and to write queries to
troubleshoot client data issues
server architecture for hosted client platform
Independent thinker, problem solver, resourceful with good follow up skills, and a commitment to figuring things out/investigate issues with little guidance
Ability to read and analyze technical system tickets and maintain SLAs
Understanding of the importance of customer service delivery and how it impacts clients and differentiates Billtrust