It's not just cliché. The heart of Billtrust is its people. Our executives know it, our co-workers believe it, and our clients recognize it. Billtrust is enjoying remarkable success with year-over-year growth over the past ten years. And, we're transforming the billing industry with leading-edge technologies that enable us to deliver our services from the cloud. Our team members not only drive that expansion, they benefit by it with empowerment and rewarding professional progress.
Billtrust: where talent and opportunity meet. Work Hard. Have Fun. Make History.
As the Senior Client Support Specialist you will take ownership of providing a high level of satisfaction and technical support to our growing client base. You will interact daily with clients through various communication channels (phone, email, web & chat) while applying sound technical, organizational and diagnostic skills to troubleshoot incoming production issues, assess tutorial needs, and answer product inquiries with a sense of urgency. You will also collaborate with clients to gather business requirements for billing and/or system changes.
As a Senior Client Support Specialist, you will have the opportunity to make a direct impact on the client experience for our industry-leading invoice-to-cash solutions.